What should I do if my website is flagged as unsafe by the browser or an anti-virus tool?
Guidance on resolving false safety flags for your Solo website from anti-virus tools by submitting disputes to respective vendors
On rare occasions, your Solo custom domain website may get falsely flagged as an unsafe website by an anti-virus tool such as Norton, AVG, or Avast. This can happen for a number of reasons, including being a newly registered domain, a false user report, or just simply an error by their automated systems.
If your Solo website has been flagged:
Submit a dispute
Check to see if the vendor has a way to dispute. For example:
- AVG: see here
- Avast: submit a dispute here
- Avira: submit a dispute here
- Norton: see this link
- Microsoft Edge: you can dispute it from the page itself, read more here
If you're not sure what the link is to dispute your false inclusion, please Google search and you'll usually find a way to dispute. Once you submit your dispute, it is usually resolved within a few days.
Check other services
You may also want to check that your website is not listed on any other services that may flag it as unsafe. To do so, visit VirusTotal and the Google Safe Browsing page. At these links, you can enter your custom domain Solo website and see if you're listed as unsafe on any other provider. If so, we suggest finding their link to dispute and submitting your website.
Still having issues?
If you still have issues after submitting a dispute, please contact us at support@soloist.ai and we'll try to further investigate.
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Still have a question? Post to our Reddit group or email the team.