What should I do if my website is flagged by a security or phishing tool?
Sometimes legitimate websites get falsely flagged by security tools like Norton Safe Web, Google Safe Browsing, or Microsoft SmartScreen. This can happen for a number of reasons — shared hosting infrastructure, a newly registered domain, or automated scanners being overly cautious.
If your Solo website has been flagged, here's what to do.
Step 1: Check which vendors are flagging your site
Start by scanning your website with VirusTotal. Paste your website URL and it will show you which security vendors (if any) have flagged your site. This helps you know exactly where to submit a report.
Step 2: Submit a false positive report
Once you know which vendors are flagging your site, submit a report to each one requesting a review. Here are the most common providers and their reporting links:
- Google Safe Browsing — Report an incorrect phishing warning. Google Safe Browsing powers warnings in Chrome, Firefox, and Safari.
- Norton Safe Web — Dispute a site rating. Enter your URL, review the current rating, and submit a dispute.
- Microsoft SmartScreen — Report an unsafe site as safe. SmartScreen powers warnings in Microsoft Edge and Windows.
- McAfee WebAdvisor / TrustedSource — Check and dispute a URL categorization. Submit a review request if your site is miscategorized.
- PhishTank — Search and report. If your site appears in their database, you can flag it as not phishing.
- Sucuri SiteCheck — Scan your site. Useful for checking if your site has been blacklisted or has malware flags.
Step 3: Wait for the review
Most providers process false positive reports within a few days, though some may take longer. After submitting, you can re-check your site on VirusTotal to see if the flags have been removed.
Still flagged?
If the issue persists after submitting reports, contact us at support@soloist.ai and we'll help investigate further.
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