Solo Shutdown FAQ

Why is Solo shutting down?

We made the difficult decision to shut down Solo to focus on other projects at Mozilla. Rest assured, we are here to help and to make it as seamless as possible for you to migrate your existing site to another hosting provider.

How long do I have?

All Solo websites and data will be deleted on [SHUTDOWN DATE]. After deletion and the Solo shutdown, there will not be a way to recover your site, account, or data.

How do I export my website?

1. Log in to Solo.
2. Click the menu at the top right, then click Account Settings.
3. In the Account Settings popup, click Export Website.

You'll receive a ZIP file containing an HTML export of your website and a CSV file with links to your image assets, as well as your contact form and newsletter submissions.

Image source files are not included in the ZIP. Download each image individually from the links in the CSV file before the shutdown date on [SHUTDOWN DATE].

What are some alternative hosting providers?

Wix, Squarespace, and WordPress are excellent website hosts. You can also consider AI website builders such as Bolt or Lovable.

What if I purchased a Solo domain?

If you purchased a domain through Solo Domains (not IONOS), you will need to migrate it to Name.com, our domain partner. To do so:

1. Create a Name.com account. If you already have one, log in.
2. Locate your unique Account Code, displayed in the top-right corner of the Name.com dashboard.
3. Email the Account Code to support@soloist.ai. We will transfer your Solo Domains account to Name.com and email you when it's complete.
4. Add your billing information to Name.com. If you don't, Name.com will remind you as your domain renewal date approaches.

Where can I get more assistance?

If you have any further questions, please don't hesitate to contact us at support@soloist.ai.